By placing an order, you confirm that you have read, understood, and accepted the following policy.
Henoshi offers a 30-day quality guarantee for damaged/faulty item(s). Customers can return defective item(s) for a refund, replacement, or exchange. Please initiate your request of choice in our contact portal here. Requests older than 7 days from delivery date will not be accepted.
For non-quality related issues such as no longer wanting the item, ordering the wrong size or color, we’re happy to offer size/color exchanges within 30 days of order delivery date. If you’d like to swap an item for another size or color, simply go to contact us to request the exchange.
Returned item(s) must be unwashed, unworn, unused, and in brand new condition with tags.
Exchange requests must be for products with the same or lower value only.
We do not provide pre-paid return labels; you are responsible for covering shipping costs to return except in cases where the item is confirmed to be faulty by our team.
You will be notified via email about your return status. If you are eligible for a refund, the refund amount will be credited to your original payment method within 3-7 days. Please note the original shipping charge is non-refundable.
RESERVED RIGHTS REGARDING RETURNS
Henoshi reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
1. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. Not 100% Happy with Your Order
After getting your order, if you feel dissatisfied, please contact us to get support. Our customer service will review your request and send out further instructions. Depends on each situation, we will offer an up to 100% refund of item value/shipping fee/order value.
3. Damaged/Wrong/Missing Items
If the product is defective or does not properly function as advertised. Kindly take an unboxing process video in case there is a problem with your order for a resolution. To resolve your case, send us proof of your problem via Here.
The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
Caution: This warranty only covers manufacturing defects and does not cover:
– Damage caused by accident
– Improper care
– Normal wear and tear
– Break down of colors and materials due to sun exposure
– Aftermarket modification
Our policy may last 30 days from the arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.
Please note that we are unable to refund orders which function properly and are the same as what you order.
4. Lost Packages
If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait for 30 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically to track its progress and provide accurate updates.
Kindly noted that for any reports of lost packages, it is essential to submit together with the Loss of Certificate or official information from the local post office on your package order status.
4. Package was disposed of by the Post Office (P.O)
We happily resend orders that were disposed of by the Post Office when the address was valid and correct. Otherwise, we are sorry that any replacements, refunds, or credits for invalid address entries of the customers are not applicable. We are also not responsible for cases where an intended recipient has moved or an intended recipient cannot be contacted leading to delivery failures.
CANCELLATIONS OR CHANGES
In most cases, orders are automatically processed within 6 hours from when they are placed. While we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point. We strictly adhere to the following policy:
- If you need to cancel your order without incurring a fee, please contact us WITHIN 6 hours of order successfully paid.
- Cancellations made within the first hour from purchasing time of the same day will be issued a full refund of 100% order value (without Tip given by customers)Cancellations made after 1 hour but still within 6 hours from purchasing time of the same day will be issued a 70% refund of order value (without Tip given by customers). Please be informed that a management, processing, and transaction fee (30% of your total order value) will be applied in this case. Remember, you cannot cancel or modify your order if it has progressed to an advanced preparation status.
- If you need to make changes to your order, please contact us WITHIN 24 hours of order successfully paid.
- We do not allow order modifications AFTER 24 hours of successful payment. If you still wish to make changes, please contact us ASAP, and we will do what we can to help.
ABOUT RETURN SHIPPING
If the return is borne by the consumer, the shipping cost must be borne by the consumer. The specific charges should depend on the carrier you choose.
If the goods received are damaged or incorrect, gitfe is obliged to bear the shipping cost. And no return fees are charged to consumers for product returns.
If the return is not related to quality problems, the shipping cost will be borne by the customer. For example: The following situations are not related to quality issues.
(1) The thread ends, burrs, thickness, touch, color difference, etc. displayed by the monitor are not quality problems;
(2) Subjective dissatisfaction with styles and colors, as well as changes due to personal reasons, are not regarded as quality problems;
(3) Damage caused by use, washing, maintenance, improper maintenance, self-repair, modification or other human factors is not a quality problem;
(4) Products that have been clearly marked as defective at the time of purchase will not be regarded as quality problems and will not be returned or exchanged.
(5) Returns due to size issues are not considered quality issues.
Note: The above situation can apply for replacement or replacement.
ABOUT THE RETURN AND REFUND PROCESS
Contact our customer service team to request a return, stating what you want to return and why. If there are any quality issues, please provide relevant pictures of said items accordingly.
You will receive a confirmation email from our customer service team as soon as possible with return instructions and return address.
Once you receive the return instructions, please pack the item(s) to be returned with the original packaging and provide the relevant tracking number to our customer service team after you have dispatched the package.
gitfe will take 2 business days to confirm your refund and it may take 5-10 business days for the refund amount to return to your account.
If you wait and don’t receive a refund, please check your bank account again first. Then contact your credit card company. Refunds may take some time to be officially released. Then contact the bank. Refunds usually take some time to issue. If you have done everything and have not received it, please contact our customer service for assistance.
Be sure to contact the customer service team before you want to return it.
Please do not return the package by yourself. Any returned item not based on prior communication will not be accepted.
Please be careful when trying on clothes as you should return them in the same condition as when you first received them.
Please do not return your order to the address indicated on the package. This is not our return address.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us a message Here.